Working with Verizon, our team was able to reduce their operating costs from $1Billion to $700Million.

I was lucky to have played a big part in the creation of a best-in-class experience, on a very tight timeline, and work with a client that let us create a transformative team, become genuine partners, and truly change their business. 

Some specific highlights of mine were:

• Reconstructing the way Verizon operates and builds their internal systems, in order to display the bill in a clearer way to users
• A chat based support bot that understands the context in which users open it
• The conception and creation of the final foundation of data, in one night, between user tests
• And creating a million full app prototypes and user usability tests

I was lucky to have played a big part in the creation of a best-in-class experience on a very tight timeline. We worked with a client that let us create a transformative team, become genuine partners and truly change their business.

My specific highlights were concepting and creating the final foundation of data in one night between user tests, creating a million prototypes for multiple rounds of user testing and transforming the way Verizon operates in order to display the bill in much clearer way to the user & a support chat bot connecting users from anywhere in the app. 

On the billing team we focused on reducing the biggest call driver: bill shock. Specifically: “Is my bill going to be this high moving forward?”

The solution was the addition of a ‘One time charges’ section. My main goal was to provide transparency to users and clearly correlate charges to specific user actions.

On the billing team we focused on reducing the biggest call driver: bill shock. Specifically: “Is my bill going to be this high moving forward?”

The solution was the addition of a ‘One time charges’ section. My main goal was to provide transparency to users and clearly correlate charges to specific user actions.

I have a thing for designing process. It’s important to be dynamic per project. The aim is always to be the most efficient, while creating the space to form a leading edge product.

UX is the glue between disciplines, beginning to end, and our responsibility is to cultivate collaboration throughout the process. This video shows some of my polished work, but the real work is in the imperfect, non-sexy deliverables along the way.

I have a thing for designing process. It’s important to be dynamic per project. The aim is always to be the most efficient, while creating the space to form a leading edge product.

UX is the glue between disciplines, beginning to end, and our responsibility is to cultivate collaboration throughout the process. This video shows some of my polished work, but the real work is in the imperfect, non-sexy deliverables along the way.